Return & Refund Policy

Return

TOFOU Music always takes pride in our product quality and our strict quality control system. In order to provide you with maximum peace of mind, we offer a 10 calendar days return policy after you received the item.

1)  Return Process

To guarantee a fast and efficiently warranty process: 

Please inform us your order number, describe the issue of the product and provide us pictures or video that can display the problem.

Our customer service department will reply you within 24 hours in business day and 48 hours in non-business days after receiving the emails.

Please do not return your products directly to the address on the package that you have received. The return address that provided by our customer service is valid only! Any return or exchange will be valid only if our customer service department accepted. And you are responsible for the loss due to the wrong address.

If you do not provide sufficient information, we have the right to reject your request for return. Thank you for your understanding and we deeply appreciate your cooperation.

2) Return Policy

* About color difference:

Please notice that there might be a slight color difference between the product picture on our website and the actual product due to different monitors’ settings. We are committed to presenting the true appearance of the product, including its color.

But sometimes the color difference is inevitable. We are grateful if you can understand and accept the slight color difference.

If there was a large color gap between the actual product and the color displayed on our website. You can return the item. When you provide picture evidences, please take pictures of the product under natural daylight. Be noticed that not to take any pictures under nighttime lighting or under intense sunlight. These extreme conditions can cause unrealistic appear of the picture.

Please notice that any item that has been used does not qualify for a return. Please return it with the original packing. We do not accept a returned item that's worn, damaged, washed or altered in any way, and the label should be attached.

* About the shipping fee:

If it is our responsibility to generate a return, such as zipper malfunction, ripped or torn, obvious color difference, mis-shipped products, and major difference between the photographed product and the product that you have received, shipping fee might be refunded depending on the severity of the problem. But sorry that if you return because of personal reasons such as customer just dislikes the item or other subjective reasons, the shipping fee is non-refundable. 

* No exchange or return on promotional items.

You can exchange your item if the color is not your favorite or the other personal reasons. But the shipping fee of this exchange including your delivery and our delivery is your responsibility. In view of your cost, we suggest you to return your item and place a new order. Shipping fee policy is same as point 3.

3) Package Returned 

Please inform us the return tracking number after you returned your items.

In case you have any other questions, please do not hesitate to get in touch with us.

Refund

We will receive and check your return to inform you whether the refund is approved. If approved, you will be automatically refunded through the original payment method. Keep in mind that your bank or credit card company may also need some time to process and mail the refund.

We only accept payment according to the original payment path, if the use of coupons and other preferential terms, only the actual part of the payment will be returned. The refund time is subject to the bank's actual operating time. 

If you have any refund problem you can message us, we will try our best to deal with it ASAP.